Terms of Service

• Credit/Debit: Transactions include a $3 surcharge . Using  Apple Pay, Amazon Pay, PayPal for payment will not incur a fee.

• We do not work for Free. A Diagnostic Fee: $35-100 non-refundable charge. The fee covers technician labor including but not limited to; cleaning, research, electronic testing, re-soldering, and or chemical processing. Diagnostic fee applies to devices repairs and services.

• Appointments: must be paid in full prior to scheduling. Cancellation of an appointment must be made 24 hours prior to avoid a cancellation fee of $35. *Off-Site Assembly/Repairs require work authorization form completion and full payment of invoice prior to scheduling.   

• Warranty: does not cover any pre-existing water damage, physical damage, and unauthorized tampering or repair. Devices having a pre-existing condition such as a Bent frame, Swollen Battery, Water Corrosion may have varied repair results due to prior damage. Some items will have extended a warranty from a 3rd party more than listed allotted time below. 

• Refurbished Smart Devices                         30 day (Exchange Offered)

• Used/Refurbished Computer                     180 day (Exchange Offered)

• Hardware Services (Eg. Screen Repair)      30 day  (Exchange Offered)            

•  Mobile Unlock Service                                 7   day 

•  Water Damaged Devices do not have a warranty or guaranteed due to the uncertainty of  how extensive the damage water may cause to electronics.                     14 day

• Refunds: will NOT be given for Mobile Device Repairs, Computer Services, Off-Site Services, Pre-paid Phone Plan, Sim Cards, Activation Fees, Trip Charge and transactions which may be displaying non-Refundable on the invoice.

• Unlocking: is designed for GSM multi-sim card use only. Electronic ER LLC is not Responsible for blacklisted phones or iCloud/Google locked Devices. No refunds if the device is blacklisted before or during the unlock process.  

• Data Backup / Transfer:   Electronic ER LLC is not responsible for data loss. Customers are responsible to back up any data prior to service or repair. Special Orders:  Refunds will result in 18% restocking. Special orders left unclaimed after 30 days forfeit all payments and become the property of the Electronic ER LLC.

• Special Projects: The Mandatory full payment is required for any custom projects. Cancellation will result in 18% cancellation fee. The customer is responsible for any restocking and shipping fees from any items ordered from a 3rd party.

• Unclaimed Devices:   Any items left unclaimed or unpaid after 30 days from the date of service become the property of Electronic ER LLC.

• For all bookings, you must notify us of a cancellation or any changes to the time at last 24 hours prior. Electronic ER LLC reserves the right to charge a cancellation fee of $30 for any booking that is canceled. For all bookings, you must notify us of a cancellation or any changes to the number of guests at least 24 hours prior to your booking.