Terms of Service

• Selected pre-owned and repair services, purchased from the Electronic ER LLC, are covered by our 120-day worry-free guarantee. New items unopened can be returned to our company for a refund of the purchase price, not including shipping, within 120-days. New un-opened products can be returned to our company for a refund of the purchase price, not including shipping, within seven days of receiving the item.

• Customers are responsible for backing up any data before service or repair. Electronic ER LLC is not responsible for any data loss.

• Using  Credit, Debit, Paypal, Amazon Pay may include up to a 3% Charge of the purchase. Checks require bank approval prior to acceptance.

• All orders and invoices require full payment before processing. Paid orders or invoices canceled will result in a 15% restocking fee + shipping fees.

• A $35-100 non-refundable diagnostic fee applies to all tickets, estimates, and invoices. The diagnostic fees help to cover, not limited to, cleaning, research, electronic testing, soldering, and technician labor.

• Non-Payment:  Any item left unclaimed, abandoned, or unpaid after 30 days become the property of Electronic ER LLC

• Appointments require full payment before scheduling. Cancellation requires a 24-hour notice to avoid a cancellation fee of $35.

• Off-Site Assembly/Repairs require work authorization form completion online and full payment of the invoice before the scheduling of the job. Our 120-day worry-free guarantee does not cover water damage, physical damage, pre-existing conditions, unauthorized software tampering, and unauthorized repair.

• We refund for Wireless Device Repairs, Mobile Phones Sales, Hotspots, Specialized Computer Services, Off-Site Services, Phone Plans, Sim Cards, Activation Fees, Trip Charges, and transactions displaying non-Refundable on the invoice. In the event there is an issue; We will work with you to find a fair compromise. Customer satisfaction is #1 to our team.

• We use new and refurbished OEM parts in all our repairs unless the manufacturer does not provide the details for repair parts or supply for independent repair.