Terms of Service

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  • All-New, Pre-owned, and select services, purchased from the Electronic ER LLC, are covered by our 120-day worry-free guarantee. New products that have not been opened can be returned for refund, not including shipping, within seven days of receiving the item.   

  • Customers have seven days to return pre-owned electronics and games for a full refund in the form of payment used for purchase. After 7 days, refunds will be in the form of store credit only. 

  • Non-Payment: Any item left unclaimed, abandoned, or unpaid after 45 days become the property of Electronic ER LLC. 

  • Late Fee of $10/wk on all completed items not picked up within 7 days. 

  • Payments may include up to a 3% Charge of the purchase.   

  • All orders and invoices require full payment before processing. Paid orders or invoices canceled will result in a 15% restocking fee + shipping fees.  

  • A $35-100 non-refundable diagnostic fee applies to all tickets, estimates, and invoices. Diagnostic fees help cover cleaning, research, electronic testing, soldering, and technician labor.  

  • Customers are responsible for backing up any data before service or repair. Electronic ER LLC is not responsible for any data loss.  

  • Appointments require full payment before scheduling. Cancellation requires a 24-hour notice to avoid a cancellation fee of $35.  

  • Off-Site Assembly/Repairs require customer check-in online completion and full payment before scheduling.  

  • Our 120 Worry-free warranty does not cover water damage, physical damage, pre-existing conditions, unauthorized software tampering, and unauthorized repair.   

  • No refunds for Electronic device repairs, Hotspots, Specialized Computer Services, Off-Site Services, Phone Plans, Sim Cards, Activation Fees, Trip Charges, and invoices displaying non-Refundable on the invoice.  

  • We record phone calls, SMS, in-store videos, and email communications at our facility and may use this content for marketing, entertainment, and business purposes at any time. 

  • We use new and refurbished OEM parts in all our repairs unless the manufacturer does not provide the details for repair parts or supply for independent repair.