Copyright © 2019 Electronic ER  LLC

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The Policy

  • Credit/Debit: Transactions include a 3%  surcharge. Using  Apple Pay, Amazon Pay, CashApp, PayPal for payment will not incur a fee.

  • Diagnostic Fee: $35-100 non-refundable charge. The fee covers technician labor including but not limited to; cleaning, research, electronic testing, re-soldering, and or chemical processing. Diagnostic fee applies to devices repairs and services

  • Appointments: must be paid in full prior to scheduling. Cancelation of an appointment must be made 24 hours prior to avoid a cancelation fee of $35. *Off-Site Assembly/Repairs require work authorization form completion and full payment of invoice prior to scheduling.   

  • Warranty: does not cover any pre-existing water damage, physical damage, and unauthorized tampering or repair. Devices having a pre-existing condition such as a Bent frame, Swollen Battery, Water Corrosion may have varied repair results due to prior damage. Some items will have extended a warranty from a 3rd party more than listed allotted time below. 

  • Refurbished Smart Devices                         30 day (Exchange Offered)

  • Used/Refurbished Computer                     180 day (Exchange Offered)

  • Hardware Services (Eg. Screen Repair)      30 day  (Exchange Offered)            

  •  Mobile Unlock Service                                 14 day 

  •  Water Damaged Devices                             14 day

  • Refunds: will NOT be given for Mobile Device Repairs, Computer Services, Off-Site Services, Pre-paid Phone Plan, Sim Cards, Activation Fees, Trip Charge and transactions which may be displaying non-Refundable on the invoice.

  • Unlocking: is designed for GSM multi-sim card use only. Electronic ER LLC is not Responsible for blacklisted phones or iCloud/Google locked Devices. No refunds if the device is blacklisted before or during the unlock process.  

  • Data Backup / Transfer:   Electronic ER LLC is not responsible for data loss. Customers are responsible to back up any data prior to service or repair. Special Orders:  Refunds will result in 18% restocking. Special orders left unclaimed after 30 days forfeit all payments and become the property of the Electronic ER LLC.

  • Special Projects: The Mandatory full payment is required for any custom projects. Cancellation will result in 18% cancellation fee. The customer is responsible for any restocking and shipping fees from any items ordered from a 3rd party.

  • Unclaimed Devices:   Any items left unclaimed or unpaid after 30 days from the date of service become the property of Electronic ER LLC.

  • For all bookings, you must notify us of a cancellation or any changes to the time at last 24 hours prior. Electronic ER LLC reserves the right to charge a cancellation fee of $30 for any booking that is canceled. For all bookings, you must notify us of a cancellation or any changes to the number of guests at least 24 hours prior to your booking.