How long do I have to pick up my device and pay invoice ?

We give our customers a maximum of 30 calender days from the date completion to pickup and pay for the device. After 30 days we will sell or recycle the item to recoupe the lost from the non-payment of the invoice. We will make every afford to work with a customers in all circumstances, but it is the customers responsibilty to contact us and recieve a documented authorization to extend past the 30 day limit.

How can I contact someone after hours ?

Yes! We may be closed, but you can leave a message in a few simple ways:

1. Facebook Messenger (search The Electronic E.R)
2. Text our Store phone number 352-539-9985
3. Email Us ( info@TheElectronicER.com)

What payment methods do you accept?

1. Cash
2. Credit/Debit Card (In-Store Credit and debit purchase are limited to $150)
3. Paypal
4. Apple Pay Google Pay Amazon Pay and Yes! Cash App
5. Bitcoin

Do You offer a discount on services ?

Yes, we offer a 10% discount off our services to US Armed Forces Active / Veterans, Teachers, First Responders, Fire Fighters, and Law Enforcement. The discount covers services only. Special orders for equipment are not included.The discount cannot be comibined with any other promotion or marketing discount.

What is your refund policy on purchased pre-owned items ?

Customers have seven days to return pre-owned electronics and games for a full refund in the form of payment used for purchase. After 7 days, refunds will be in the form of store credit only.

What is Remote Support and How does it work ?

Remote support is a secure connection service that allows us to assist in solving technical problems with a device. We can provide maintenance and perform a series of diagnostic test to identify an issue. Using this service, we can by show you what steps to take via screen sharing, or with permission, take control of the desktop and perform tasks remotely.

How do I install the Spalsh Top software for remote support ?

Instantly grant access your computer Step 1: Download sos.splashtop.com Step 2: Next click Run on the downloaded program Step 3: Verify the 9-digit session code that’s shown on the screen with our IT Admin.